Shipping

Products are delivered worldwide through EMS postal service from Machida city, Japan. Orders are dispatched within 2 business days. Delivery time is around 2-3 weeks to anywhere. You'll receive a tracking number, with which you can see your delivery's progress.  

During COVID shipping time may get longer than stated. Also during COVID we temporary can't ship to the following countries:

USA, Russia, Australia, Ireland, Azerbaijan, United Arab Emirates, Algeria, Argentina, Israel, Iraq, Iran, India, Uganda, Ukraine, Uruguay, Ethiopia, El Salvador, Oman, North Macedonia, Cyprus, Cuba, Greece, Guam, Kuwait, Costa Rica, Colombia, Saipan, Saudi Arabia, St.Pierre and Miquelon, Sierra Leone, Djibouti, Jamaica, Syria, Zimbabwe, Slovakia, Senegal, Solomon Islands, Chile, Trinidad and Tobago, New Caledonia, Nepal, Bahrain, Pakistan, Panama, Papua New Guinea, Paraguay, Barbados, Bangladesh, Fiji, Bhutan, Puerto Rico, French Guiana, Brazil, Brunei, Virgin Islands, Venezuela, Belarus, Peru, Botswana, Honduras, Malta, Myanmar, Maldives, Mongolia, Jordan, Romania, Rwanda.

Cancelling/Changing orders

If you would like to change or cancel your order or change the shipping address, please email us at keicraftworld@gmail.com with "URGENT" in the title.  We cannot guarantee that we will be able to change or cancel it before it ships out. Unfortunately, once it leaves our shipping facility we cannot change the address, your best bet to fix it is to contact your local postal service once it reaches your country. 

Duties and taxes

All orders may be subject to taxes and duties when they arrive to your country.  Note that Kei-Craft is unable to cover those extra expenses imposed by your local government. 

 

Returns

If your item came damaged or you're not satisfied with it for any reason, it can be returned for a full refund within 30 days of receipt. Contact us via email at keicraftworld@gmail.com within 30 days of receipt. The item must be in its original condition, still in the re-sellable state. 

Email us at familyoffreestyle@gmail.com for further return information in your case.