Store policies

 

Return & Exchange Policy

To be eligible for a return, item/s must be not damaged, still in re-sellable condition.

Item/s must be shipped back to us within 30 days of the date of order. You must contact us via email at keicraftworld@gmail.com within 30 days of receiving your order in order to be eligible for a refund

If more than 30 days have gone by since you've made your purchase and you haven't contacted us, unfortunately, we can’t offer you a refund for your order. 

To complete your return, we require a receipt or proof of purchase via an order number or email address used to place the order. 

We are unable to accept returned items for a direct exchange. if you would like to change an item for a different size or color, you will need to send the item back to us and place a new order.

Refunds 

If you would like to return an item, please send us an email at keicraftworld@gmail.com.

Please include your name, email, and order number in your email.

Once we receive and inspect your return, we will process a refund for you and you will be credited back via your original method of payment within 5 business days. it should take 3-5 business days to be returned to your account. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at keicraftworld@gmail.com.

Shipping

In case your item came damaged we will cover all shipping costs. But if you want to return it because of dissatisfaction, we will still refund you on product's price, but you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are also non-refundable. 

The time it takes for your exchanged/replacement product to reach you may vary depending on where you live. 

If you have any further questions to do with our returns policy, please email us at keicraftworld@gmail.com and we'll get back to you there!

 

Privacy Policy

What information do we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information: 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect your personal information: 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our visitors' personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at keicraftworld@gmail.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at keicraftworld@gmail.com.